Return & Refund Policy

RETURN & REFUND POLICY

At [Store Name], customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and unopened.

  • The item must be in its original packaging.

  • The product must be in resalable condition.

  • Proof of purchase or order confirmation must be provided.

Non-Returnable Items

For safety, hygiene, and quality control reasons, we cannot accept returns for:

  • Opened supplement products

  • Used products

  • Products with broken safety seals

  • Gift cards

  • Promotional or clearance items

  • Downloadable digital products (if applicable)

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To assist with your claim, please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will review the issue and work to provide a suitable resolution.

Return Process

To request a return, please contact our customer support team before sending any item back.

Contact us at:

📧 Email: support@[yourstore].com

Once your return request is approved, we will provide instructions on how to return the product.

Returns sent without prior authorization may not be accepted.

Refunds

After we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Shipping Costs

  • Original shipping charges are non-refundable unless the return is due to our error.

  • Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account again.

  2. Contact your credit card provider, as processing times may vary.

  3. Contact your bank.

If you have completed these steps and still have not received your refund, please contact us.

Exchanges

We only replace items if they are defective, damaged, or incorrectly shipped.

To request an exchange, please contact our support team with your order details.

Order Cancellations

Orders may be canceled before they are processed for shipment.

Once an order has been processed or shipped, it can no longer be canceled and will be subject to our return policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

[Store Name]

📧 Email: support@[yourstore].com

📍 Address: [Business Address]


Thank you for shopping with [Store Name]. We appreciate your trust and support.